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Free shipping in West Malaysia on orders above RM100 | East Malaysia above RM150 | Singapore above RM250

Privacy Policy

Information We Collect

When you make a purchase from our store, we collect personal information such as your name, address, email address, and payment details as part of the transaction process.

When you browse our website, we also automatically receive your device’s internet protocol (IP) address, which helps us learn about your browser and operating system to improve user experience.

If you opt-in for email marketing, we may send you updates about our store, new product launches, promotions, and other relevant information.

Consent

By providing your personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, you consent to our collection and use of your information for that specific purpose.

If we request your personal information for additional purposes, such as marketing, we will either seek your explicit consent or provide the option to decline.

Disclosure

We may disclose your personal information if required by law or if you violate our Terms and Conditions.

Wix Hosting

Our store is hosted on Wix.com, which provides us with the e-commerce platform that allows us to sell our products and services. Your data is stored securely through Wix’s data storage, databases, and applications, protected by firewalls.

All payment transactions are encrypted and comply with the Payment Card Industry Data Security Standard (PCI-DSS). Your payment details are stored only as long as necessary to complete your purchase.

Third-Party Services

In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary for them to provide their services.

Certain providers, such as payment gateways, may have their own privacy policies governing the information we must provide for your purchase-related transactions. We recommend reviewing their policies to understand how they manage your data.

Cookies

Our website uses cookies to enhance user experience, track site performance, and help us understand how visitors interact with our store.

You may choose to disable cookies through your browser settings, but please note this may affect site functionality.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Data Retention & Customer Rights

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

 

You may request access to, correction of, or deletion of your personal information by contacting us at roastedrocksmy@gmail.com.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time, so please review it periodically. Changes will take effect immediately upon posting on our website.

If our business is acquired or merged with another company, your information may be transferred to the new owners to ensure continued service.

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