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Our Shipping Policy 

Standard Shipping Policy

Roasted Rocks will on occasion offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions can change without notice.

 

Shipping costs are calculated at check-out.

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The estimated delivery duration is between 1-3 Working Days for West Malaysia, 5-7 Working Days for East Malaysia, and 2-3 Working Days for Singapore.

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Roasted Rocks is not liable for any taxes, customs duties, import fees, or other charges imposed by authorities. These costs are the responsibility of the buyer.

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Express-Same Day Delievery Shipping

Currently we do not provide same-day delivery but we are working hard to provide it in the future!​

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Return Policy

Customers are entitled to a full refund if the request is made within 14 days of the purchase date and the item is returned in its original, unopened, and undamaged condition. Unfortunately, we cannot issue refunds for items that have been opened, used, or damaged. Return labels are not provided and customers have to return the order at their own expense. â€‹

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If the request is made within 14 days of the purchase date and the item is returned in its original, unopened, and undamaged condition, the customer may exchange it for another item of equal value or upgrade to a higher-value item by paying the price difference.

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If an item is defective or damaged in any way on arrival, Roasted Rocks Coffee should be contacted within 14 days for information about compensation. Roasted Rocks Coffee holds the right to refuse any returns made after this timeframe.

Terms of Service

Part 1: Introduction

Welcome to Roasted Rocks. By accessing our website and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before using our services.

Part 2: General Conditions

  • We reserve the right to modify these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of any modifications.

  • You agree not to use our products for any illegal or unauthorized purpose.

Part 3: Products and Pricing

  • All prices listed are in MYR (Malaysian Ringgit) and are subject to change without notice.

  • We strive to ensure that all product descriptions and pricing are accurate; however, we do not guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions.

Part 4: Payment Terms

  • We accept various payment methods as displayed at checkout.

  • Full payment must be received before orders are processed and shipped.

Part 5: Shipping Policy 

  • Roasted Rocks Coffee may offer shipping promotions where customers receive free shipping if they spend over a certain amount. These promotions can change without notice.

  • Shipping costs are calculated at checkout.

  • Estimated delivery durations:

  • West Malaysia: 1-3 working days

  • East Malaysia: 5-7 working days

  • Singapore: 2-3 working days

  • We are not responsible for shipping delays caused by courier services or unforeseen circumstances.

Part 6: Return and Refund Policy

  • Customers are entitled to a full refund if the request is made within 14 days of the purchase date and the item is returned in its original, unopened, and undamaged condition.

  • Refunds will not be issued for items that have been opened, used, or damaged.

  • Customers must cover return shipping costs, as return labels are not provided.

  • If an item is returned within 14 days in its original condition, customers may exchange it for another item of equal value or upgrade to a higher-value item by paying the price difference.

  • If an item arrives defective or damaged, customers must contact Roasted Rocks Coffee within 14 days for compensation. We reserve the right to refuse returns beyond this period.

Part 7: Limitation of Liability

  • Roasted Rocks shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • We do not guarantee uninterrupted or error-free service.

Part 8: Intellectual Property Rights

  • All content on our website, including logos, images, and text, is the property of Roasted Rocks Coffee and may not be used without permission.

Part 9: Governing Law

  • These Terms of Service shall be governed and interpreted in accordance with the laws of Malaysia.

Part 10: Contact Information

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